The Customer Charter outlines the expectations and service standards we have established within KWETB, reflecting our commitment to delivering a skilled, effective, and respectful service to all our customers, both internal and external. This charter is aligned with the principles of Quality Customer Service as set out in the Code of Practice for the Governance of Education and Training Boards. It emphasises our dedication to providing transparent communication, ensuring access to necessary resources, addressing concerns promptly, and continuously improving the quality of services based on feedback. Through this charter, we aim to foster a culture of accountability, trust, and respect, ensuring a positive and supportive environment for all.