At Kildare and Wicklow ETB, we are committed to delivering first-class customer service. Whether you have a question, need guidance, require support, or have a general query, our team is here to listen, respond, and support you with professionalism and care, so that every interaction is helpful and reassuring.
We aim not only to provide reliable services but also to continuously improve how we deliver them. If something does not meet your expectations, we encourage you to share your feedback with us. Your input helps us strengthen our service, and any concerns raised will always be addressed promptly, confidentially, fairly, and with the utmost respect.
KWETB Customer Charter
The Kildare and Wicklow ETB Customer Charter is aligned with the principles of Quality Customer Service as set out in the Code of Practice for the Governance of Education and Training Boards. It emphasises our dedication to providing transparent communication, ensuring access to necessary resources, addressing concerns promptly, and continuously improving the quality of services based on feedback.
Please click Customer Charter to view, this link will also provide you with access to the Customer Complaints Form / Procedures and the Customer Feedback Form.
Feedback and Complaints
Feedback and Complaints
We value your voice. If something isn’t working as it should, please let us know. Sharing your feedback gives us the opportunity to put things right and improve for the future. Any concerns you raise will be handled fairly, confidentially, and with the attention they deserve.
